Processing
Orders are typically prepared within a few business days. Orders placed on weekends or holidays are prepared on the next business day.
Carriers and delivery
Orders ship via UPS. Delivery timing depends on the carrier and the destination. Once a package is with the carrier, delivery timing is outside our control.
Tracking
A tracking email is sent to the address on the order as soon as the package leaves our facility. If tracking has not updated for several business days, contact Support.
Addresses
Please check your shipping address at checkout. If you need a correction, email Support as soon as possible; once an order has been packed or handed to the carrier it may no longer be changeable. We are not responsible for packages delivered to an incorrect address provided by the customer.
Damaged or missing packages
If a package arrives damaged or tracking shows delivery but you cannot locate it, contact toesfirsthb@gmail.com with your name and order number and we will help.